Do you believe that there are times when things just don’t work out no matter how hard you try?
It happened to me a few days ago. Not with my hubby of course but with the WordPress premium theme Headway Themes. The theme offers what it says, an easy way to design your site with the drag and drop interface in the virtual editor. I could experiment with various elements in the blog’s design with just a click (and a few keyboard taps at times). For a non-coder like me, it was almost magic!
Just like in real world relationships, some things just won’t click even if they look perfect for each other. That’s Headway and me. Maybe it’s because I wanted something ASAP but is pressed for time to learn Headway tricks. Maybe I just missed my old WordPress theme which is the Thesis Theme for WordPress. Or maybe it was something else. After switching back to my old theme, all I can think of was that it was a costly learning experience since Headway Themes doesn’t have a money back guarantee advertised on their site (unlike Thesis Theme that has a 30-day money back guarantee).
But one thing I had learned from Matthew Andrews, the author of the best-selling book “Being Happy”, is that the lesson number one in how to get what you want is to ASK for it. With nothing to lose, I sent a polite letter to Headway Themes support to request for a refund. I didn’t have to wait long. I didn’t have to explain myself too. I received a short reply “no problem, will inform accounts” and received the refund via Paypal after a few hours.
Wow! It’s like turning down a suitor because you are in love with someone else and then finding out that he’s a good catch after all (but it still doesn’t change the fact that you’re happily in love with someone else). I can only wish them more success in the future because of their professionalism and good business practices with the hope that other bloggers (like you, wink) will enjoy what they have to offer – which I think is MUCH considering that they’ll soon to be releasing the upgraded Headway Themes 2.0 version.
Again, from the bottom of my heart, thank you very much Headway Themes.
Feron says
You said it RIGHT Gee! ASK and it shall be given…
Have a nice weekend with your Family!:=)
Gee says
thanks sir fermin. you too!
bingkee says
I’m an asker so I tend to get things I want …hehehehe….
That’s in the Bible too—-repeated often, “You did not have what you want because you did not ask for it.” —-numerous verses that Jesus was teaching us to ask it with faith , in His name and with a clean heart free of grievances and anger.
Gee says
you’re right about that Bingkee. I was tempted to quote that line as well but changed my mind. 🙂
Vera says
Wow! That is amazing customer support! Good job Headway, and so happy you got your money back.
By the way, Gee. You’re my Top Commenter for October, and you’re number one on my droppers list! Thank you so much! (I am still typing my post up about this). I truly appreciate knowing you in this virtual world 🙂 Oh, and good luck with the giveaways!
Gee says
thanks ver. will try to check it out after i’m finished replying to all my commenters. was quite busy to reply lately eh. 🙂
silvergirl says
Just ask and you will be given 🙂 thats what our parish priest said… It’s like, just keep asking Jesus what you want and he will give it to you 🙂
Gee says
yeah. he probably quoted it from the bible. peace! hehehe. 🙂
Grant Griffiths says
Gee – Just to clear up one thing, we do have a 30-day money back refund policy. We do appreciate you giving Headway a try and do hope you come back when we push out 2.0 The next version has some amazing features which will make building a site even easier. Including the awesome Quick Start Wizard.
Gee says
hi grant. thanks for the info. i might try that out for a new blog that i’m planning to launch soon.
Eihdra says
I saw the prices from their site and it’s quite expensive (for me).. Glad that you got your money back.. 🙂
Gee says
i used my income from blogging to buy that one sis, hehehe. i look at it as an investment because it will make it easier for you to design your blog without paying for professional web designers.
jen says
Aww, I didn’t know whats Headway and the Thesis, but surely I admire those Money Back Guarantees for any purchases, Glad they gave you back a refund.
Gee says
i’m glad too jen. anyway, those two are premium wordpress themes. 🙂
Lance Gross says
Wow! I’m impressed… and i had a similar experience with them not quite meeting expectations as well— though now they offer a 30 day guarantee which sounded great!! But, after sending a couple requests, no one as responded yet 🙁
Wondering if their level of customer support is slipping a bit….
Sheryl says
i think they don’t offer refunds right now… too bad…